Our Returns Policy

All items purchased from Aquarium Solutions Cambodia.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you the customer upon our delivery to the transport carrier. 

Please Note: 

All shipping charges and associated fees are always 100% non-refundable as part of our Returns Policies.

Our Aquatic Life Returns Policy

At ASC, the health and wellbeing of all the species we offer to our customers is our primary concern. Because of the complex procedures involved in properly packaging and shipping aquatic life, we will not ever accept the return of any aquatic life.

Please Note:

Make all your selections carefully.

Our Aquatic Life Live Arrival Guarantee

To qualify for our (livestock dead on arrival replacement guarantee) and to ensure optimal, responsible care of your aquatic life order you must be available to sign for your package at the first delivery attempt.

Please Note:

Refusal of order delivery will void any guarantee immediately.

 

You must always follow the ASC acclimation procedure document included in the box, even if your new arrival appears to be dead.

To take advantage of our guarantee, follow the steps outlined below within the Live Arrival Guarantee timeframe.

  • If your aquatic life does not arrive alive upon delivery, please contact us within the same day of delivery to qualify for your Live Arrival Guarantee.

  • Attach a digital photo of the loss. The specimen should be photographed clearly out of the shipping bag or aquarium and on a white background.

  • Include a digital photo of the packing slip received with your shipment

  • Clearly show the number of deceased specimens.

  • You must preserve the deceased specimen(s) by placing it/them in a plastic bag, sprinkling a teaspoon of salt over it, and then freezing it, while your claim is being processed.

This is done in the event we would ask for the return of your specimen to clarify any disputes.

You may discard the remains after we have processed your claim and sent you a verification email. At this time a Store credit for the purchase price of the qualifying item(s) will be applied to your ASC in-store account.

In the rare event of an incorrect shipment, 

As with all ASC shipments the container you receive will include a packing slip which clearly contains the size and quantity of aquatic life that has been billed to your account. If this packing slip differs from what was received, please notify us immediately for all claims by emailing us here.

Aquarium Supplies Returns

Here at ASC we are committed to ensuring that you enjoy your purchase and the shopping experience using Aquarium Solutions Cambodia.com. If you are not 100% satisfied with your aquarium supplies purchase upon delivery, you can return it to us within 7 days for a full in store credit, equal to the actual purchase price paid of the returned item(s).

Please Note:

All store credits will be credited to your in-store account balance and a verification email sent to you upon receipt of each item here at our ASC offices. (All claims are subject to an ASC inspection of any missing or damaged components prior to our approval.)

 

(Note: Store credits issued will expire 12 months after date of issue.)

Aquarium Supplies Returns for Warranty Claim

Please Note: 

The return of any Aquarium Supplies for a warranty claim is limited to 30 days from the date of purchase. Beyond 30 days, please contact the manufacturer directly for repair or replacement as covered by the manufacturer's warranty.

 

Customer Service Department

If you need any assistance, our friendly staff are here to answer all your questions. We pride ourselves on our service and do everything we can to make ordering from Aquarium Solutions Cambodia convenient, easy, and enjoyable. If you have any questions, please contact us here.

Updated, 04/01/2020

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Aquarium Solutions (Cambodia) Co., Ltd. 2020